Assistant General Manager

• Comprehend fundamental instructions, write short correspondence, and memos. Solid fluency English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
• Ability to operate the property management system technology, including the ability to work through all shift reports and performing the audit functions when necessary.
• Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed written and/or oral instructions.
• Supervisory skills to oversee daily activities of 8 to 15 hourly staff.
• Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.
• While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach, handle, and detect tools, objects and controls; and detect scent and sounds.
• Occasionally bend, kneel or crouch.
• Occasionally push, pull, lift and/or move up to 25 pounds.
• While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
• Occasionally works in wet humid conditions near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
• The work environment typically will be at moderate to loud noise levels.
• The associate may be asked to travel to help additional locations within a reasonable geography, or to cover additional sites during another manager's absence.

• Prior hotel experience in a hospitality or retail establishment is required.
• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• Prior supervisory experience is preferred.
• Demonstrated leadership ability is desired.
  
  Some job-related college level courses preferred.

Position Purpose and

Summary:

The Assistant General Manager ("AGM") assists the General Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The AGM is hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace.

The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Major/Key

Job Duties:

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.
• Become trained in all managerial functions and operations at the hotel level.
• Ensures all associates are properly onboarded, trained and complete ESU required training timely.
• The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
• Upholds and drives compliance with policies, rules, and standards (including but not limited to the safety and security guidelines) at the property level.
• Ensure associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
• Serves as first level of management contact for guest service issues. Resolves guest issues in a timely manner and determines whether to escape to GM/MUGM as needed.
• The AGM must…