Customer Support Spec Iii

Position: CUSTOMER SUPPORT SPEC III
## CUSTOMER SUPPORT SPEC IIIApplylocations:
Newnantime type:
Full time posted on:
Posted Todayjob requisition :
R-12157
** Not just a job, but a career
** Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio) technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
** About the Team
** Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

JOB SUMMARY The Customer Support Specialist III position provides advanced order management, customer support, and issue resolution for Industrial Automation Product Family (IAPF) and/or Test & Measurement (T&M) products across YCA’s territory. This role serves as a critical link between customers, channel partners, sales teams, and internal functional departments to ensure seamless order management, accurate execution, and on-time delivery. It also manages complex transactions, customer escalations, and compliance-related requirements while proactively resolving issues and enhancing the customer experience.

The position will drive operational excellence through continuous process improvement initiatives, cross-functional collaboration, and a strong commitment to service quality and customer satisfaction.
** KEY RESPONSIBILTIES:*
* · Facilitate end-to-end order management support for Yokogawa channel partners, customers, and BPO partners to ensure orders are entered, validated, and released accurately and on time.
· Manage and resolve a targeted volume of daily customer and order-related cases, including complex and escalated issues.
· Perform detailed purchase order (PO) review and validation to ensure completeness, accuracy, and alignment with quotations, contracts, and system requirements.
· Coordinate with customers, channel partners, sales, and internal teams to obtain missing or unclear order information.
· Execute full order lifecycle activities including quotations, order entry, order changes, cancellations, returns, and expediting.
· Act as the primary point of contact for customer and channel partner support, ensuring consistent communication, expectation setting, and issue resolution.
· Proactively monitor and manage past due orders, supply constraints, and delivery risks; communicate status updates and recovery plans to stakeholders.
· Coordinate order scheduling and delivery commitments, including lead time negotiations with manufacturing, production control, and suppliers.
· Support customer master data maintenance, including onboarding new customers and coordinating with accounting and compliance for required documentation.
· Enter and maintain accurate order data in SAP (Product Sales Module) to ensure data integrity and proper downstream processing.
· Collaborate cross-functionally with Engineering, PMK, Manufacturing, Logistics, and Sales to resolve technical, configuration, and fulfillment issues.
· Support export compliance activities, including validation of End User Statements, controlled goods requirements, and international order documentation.
· Assist with trade-in processes, special orders, and non-standard transactions to ensure proper approvals and execution.
· Participate in root cause analysis and continuous improvement initiatives related to order errors, delays, and customer complaints.
· Identify process gaps and recommend improvements to enhance efficiency, accuracy, and customer experience.
· Provide reporting, updates, and insights to management and sales teams to…