Supervisor Dispatch

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.

Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Scheduled workdays Mon-Fri

4x10 or 5x8: 5x8

Scheduled work hours:
Varies

OT Available:
No

Start time each day:
Varies

Facility Address: 320 Coweta Industrial Pkwy, Newnan, GA

Oversees the routing from a dispatch perspective for locations within assigned district. Acts as the liaison between Dispatcher, District Operations Manager, and Industrial Engineering. Responsible for measuring, implementing, training, and deploying dispatch plans for all field Dispatchers, and leading improvement initiatives as directed by business need. The Dispatch Supervisor will be a Subject Matter Expert in all routing protocols.

• Dispatch Support:
  • Supports the field Dispatch group within assigned territories and ensures that all projects and initiatives are planned and delivered to the desired outcomes.
  • Ensures compliance with "Dispatch SOP", field transportation initiatives, captures and tracks their specific financial impact/strategic value contributions.
  • Effectively manages and maintains reports and dashboards for the Dispatchers that monitor KPI's for Dispatcher performance and escalates opportunities as needed.
  • Provides hands‑on trainings, coaching, and support to field Dispatchers by being a Subject Matter Expert on all routing areas of responsibility.
  • Develops relationships with Dispatchers and establishes a partnership that provides honest and accurate feedback.
  • Keeps all Dispatchers in the districts informed of current problems, changes and new developments in the company by conducting professional, organized and participative meetings.
• Planning:
  • Leads the coordination to define the requirements and scope for Dispatchers' responsibilities in district.
  • Monitors routes to ensure "optimal" use of assets (headcount/trucks day over day) to improve route efficiency.
  • Conducts "Plant" visits to review areas of opportunity.
  • Schedules tasks, deadlines, and key milestones to ensure projects are delivered on time and within scope.
• Reporting:
  • Meets with District Operations Manager on a regular basis to communicate progress and discuss issues.
  • Resolves issues with the appropriate level of management.
  • Effectively manages "scope creep" by building consensus about the necessity to change the original project plan.
• Goals:
  • Meets Stericycle Organizational goals.
  • Partners with District Operations Managers, Planning Managers, Dispatch Analysts, and Dispatchers to ensure standardization globally of routing processes.
• Leadership:
  • Reviews payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
  • Manages a budget effectively.
  • Selects, trains, and develops an effective and efficient staff: makes every reasonable effort to select, train, and develop a qualified, diverse workforce.
  • Establishes and communicates performance standards and objectives; conducts performance appraisals.
  • Recommends salary adjustments, promotions, transfers and dismissals.
  • Coaches employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings.
• Performs other duties and responsibilities, as assigned.

• Required
  
  Education:
  
  High School
• Preferred Education:
  
  Equivalent or Bachelors

• Education equivalent to graduation from High School, or GED equivalent; some college…