Business Development Representative

Summary

Location:

391 Newnan Crossing Bypass, Newnan, Georgia 30265.

Role:
Primarily responsible for lead generation activities in support of the company’s sales and service goals. No direct supervisory responsibilities.

• Answer all incoming phone calls according to a proven pre‑set script and schedule sales or service appointments.
• Log all customer comments into the Dealership Management System.
• Schedule follow‑up contact if no appointment is made in the system.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on the appointment board in the Business Development Center.
• Re‑schedule “no‑show” customer appointments.
• Follow‑up with sales or service departments to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in the database.
• Contact current customer base on current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via e‑mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department and follow‑up.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow safeguards rules and regulations.
• Demonstrate the Company’s core values.
• Maintain accurate timekeeping records in the timekeeping system.
• Comply with company policies and procedures.
• Observe all federal, state, local and company safety rules and regulations in the performance of duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

• GED or High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Up to 3 years
• 3–5 years
• 5+ years

Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

• Valid Driver’s License
• Automobile Salesperson License

Intermediate knowledge of Microsoft Office products, dealership management system, and additional software programs to support operations.

Ability to understand and follow instructions; communicate effectively with customers and company personnel; strong interpersonal skills.

Regular and predictable attendance required. Scheduled shifts may include evenings, weekends, and holidays.

Employee is regularly required to talk or hear, sit, and use hands to manipulate objects.

Duties performed primarily in the Business Development Center with continuous customer and dealership interaction.

Ability to read and comprehend instructions, correspondence, and memos; communicate courteously and efficiently.

Ability to add, subtract, multiply, and divide.

Apply common sense understanding to carry out instructions and handle standardized situations.

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer
• Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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