Charter, Brokerage & Office Assistant

This is an excellent opportunity to join a global yacht management & brokerage firm in a brand-new office based in Newport Beach, CA

The company provides a full range of yachting services including the sale and purchase, retail charter, charter management, operational management, new construction, crew employment and insurance.

• Prepare high-quality electronic and bound yacht presentations and bespoke, client-friendly itineraries for charter enquiries and confirmed bookings, as directed by the Broker.
• Maintain accurate and up-to-date client and enquiry records within internal databases, including contact details, notes, commissions, discounts, and charter expense calculations.
• Prepare charter agreements and all associated documentation; create and manage complete electronic and hard-copy charter files.
• Coordinate pre- and post-charter client gifts and handle inbound calls and enquiries in the Broker’s absence.
• Manage the Broker’s calendar, key charter deadlines, and domestic and international travel arrangements.
• Assist with preparation of yacht selections & presentations
• Assist with all client/general correspondence
• Record all client activity in the Burgess Customer Relationship Management (CRM) system
• Monitor CRM enquiries for all brokers and assist brokers with ensuring the enquiry logs are all kept up to date
• Assist with contract preparation as required
• Assist with booking of yacht visits/inspections
• Provide assistance in the lead-up to and following yacht shows and other company events.
• Answer and direct incoming phone calls, emails, and general correspondence
• Manage calendars, meeting schedules, and conference room bookings
• Prepare, format, and distribute documents, reports, and presentations
• Maintain filing systems (digital and physical) ensuring accuracy and confidentiality
• Assist with data entry and basic record-keeping
• Office Operations & Coordination

• Capability to work independently and take initiative but also be an excellent team player.
• Able to comply with deadlines provided by brokers.
• Ability to maintain confidentiality.
• Calm, confident and professional.
• College Degree (associate’s degree acceptable).
• Current Passport.
• Working hours are 9.00am to 5.30pm Mondays to Fridays. Applicants may be required stay later in the office and sometimes work on weekends due to boat shows and events.
• Experience working in sales or customer service for luxury brands or in industries that require interaction with high-net-worth properties or individuals.
• Graduate or 1 – 2 years of experience in a support or administrative type role for a busy sales team.
• Yachting experience on/offshore (Highly desirable)

You must have the right to work in the Unites States to be considered.