Front Desk and Billing Assistant

We are seeking a professional and detail-oriented individual to join our team.

• Reception:
  Greet and register patients in a friendly and professional manner.
• Scheduling:
  Schedule and confirm appointments, and coordinate patient intake from referring agencies.
• Communication:
  Answer and direct phone calls, take accurate messages, and monitor the general office email account.
• Confidentiality:
  Create patient accounts and maintain strict patient confidentiality in accordance with office protocols.

• Payment Processing:
  Verify patient accounts and collect payments in full, including credit card transactions.
• Accounts Receivable:
  Review and reconcile patient ledgers and balances.
• Billing Support:
  Assist with billing data entry, collections, and making outbound calls to patients regarding their statements.
• Deposits:
  Prepare and process daily deposits to ensure financial accuracy.

• Office Maintenance:
  Order office supplies, maintain inventory, and ensure a clean, organized workspace.
• Support Tasks:
  Assist with document scanning, mail distribution, and other administrative tasks as needed to achieve team goals.

• Experience:
  
  Previous experience in a medical office or billing company is required.
• Language
  
  Skills:
  
  Bilingual in Mandarin Chinese is a mandatory qualification.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office Suite and strong organizational skills.
• Professionalism:
  Ability to multitask, prioritize, and maintain a positive attitude in a fast-paced environment.
• Attendance:
  Must be available for immediate start and maintain regular, punctual attendance.