Membership Coordinator

We are seeking a polished and service-oriented Member Relations & Administrative Coordinator to support a concierge-style healthcare practice. This individual will serve as the primary point of contact for members and prospective patients while providing administrative and billing support to leadership. The ideal candidate thrives in a high-touch, fast-paced environment and is passionate about delivering an exceptional patient experience.

• Serve as the main liaison for current and prospective members, providing concierge-level customer service
• Manage membership inquiries, new patient onboarding, consultations, and office tours
• Maintain accurate member information within CRM, EHR, and billing systems
• Coordinate membership billing, payment follow-up, and account updates
• Build strong member relationships and support overall patient satisfaction
• Provide administrative support to the COO/Practice Director, including scheduling, documentation, and operational coordination
• Assist with additional office and operational projects as needed

• 3+ years of high-level customer service or concierge experience
• Strong administrative, organizational, and multitasking skills
• Experience with CRM systems, EHR platforms, and Microsoft Office Suite
• Excellent written and verbal communication skills
• Professional, polished, and service-focused demeanor
• Healthcare or concierge medicine experience preferred

• Monday-Friday | 8:00 AM - 5:00 PM

• Friendly, articulate, and highly professional
• Detail-oriented with excellent interpersonal skills
• Comfortable working with high-touch clientele in a personalized healthcare setting