Library Assistant

We are searching for a Library Assistant for one of our great clients in the Newport Beach area! This position is responsible for providing excellent customer service and clerical support at the library. It involves staffing the reference desk, assisting patrons in locating books and resources, answering phone inquiries, and providing basic computer assistance. The ideal candidate will be friendly, detail-oriented, and passionate about helping library patrons.

Schedule:

Full Time (some weekends and nights may be required)

• Staff the reference desk and provide assistance to library patrons.
• Answer questions regarding library resources, services, and policies.
• Guide patrons in using the library catalog and locating materials.
• Handle incoming phone calls in a professional and courteous manner.
• Provide information about library hours, services, and events.
• Take messages and direct calls to the appropriate staff members.
• Help patrons find books and other materials within the library.
• Assist with locating items using the library's catalog system.
• Greet and assist library patrons with a friendly and helpful attitude.
• Address and resolve any patron concerns or refer them to the appropriate staff.
• Help patrons with basic computer tasks such as internet searches, email, and printing.
• Guide patrons in using library databases and online resources.
• Other duties as assigned.

• Bachelor's Degree required.
• Previous customer service experience, preferably in a library or educational setting.
• Strong communication and interpersonal skills.
• Proficiency in using computers and basic office software.
• Ability to work independently and as part of a team.
• Familiarity with library catalog systems and databases is a plus