Customer Service Representative

Customer Service Representative

Location: Newport Beach, CA, USA, 92660

Company: Tower Semiconductor Ltd.

Recruiting World Class Talent For A World Class Leader! Join Tower Semi! Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world! If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower Semi is for you.

Tower Semi is a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, industrial, consumer and aerospace and defense, among others.

Provide primary logistics and operational support to the customers of Tower Semiconductor U.S.A. sites. Also, provide key support to the customer account manager, sales, operations, finance, maskcad and quality to ensure that all customer requirements are met. Primary functions will include order management from start to end, product delivery, wafer inventory control, invoicing, material management, forecast analysis when applicable and suggest corrective actions.

• Support customer contract administration
• Team with the customer account manager/production control to verify revision, PO pricing (when pricing is documented in quotes), dates and special requests
• Facilitate timely order entry, acknowledgments, shipments and invoicing. Support all customers' requested shipping location changes and expedite
• Enter all sales orders and communicate order acknowledgements in a predetermined set time not to exceed 72 hours
• Ensure correct tax status is implemented for all customer deliveries. Monitor and confirm ship alert accuracy
• Work with PC to ensure orders are committed in timely fashion and customer response is provided promptly
• Comply with company's export and ITAR policies and assist company personnel in getting required information from customers
• Manage all customer production lots and assist in fulfilling Tower Semiconductor current or future quarterly revenue numbers
• Includes shipping all products per the CRD to approved location provided by customer and notify related parties of all scrapped wafers
• Monitor customer WIP inventory daily to ensure commit dates are on schedule; if not, communicate this to the customer. Primary focus will be on production lots

• Team with customer account manager to monitor engineering activity
• Play a supportive role in assisting the customer achieving revenue forecast for each quarter
• Generate material and customer masters as needed in SAP
• Support MPW and customer engineering activities
• Attend on-site/off-site quarterly business reviews
• Team with Finance and the customer to resolve all invoicing issues
• Generate customer credit memos as the case is
• Responsible for receiving the PO, getting commits for FCD, and sending confirmation to the customer
• Identify and support system improvement projects within the area
• Provide required WIP reports, OSD reports and attend calls with customers as required

Assignment Complexity - Use professional concepts to solve semi-complex problems requiring creative solutions and an in-depth evaluation of various factors.

Accountability/Discretion - Follow standard practices and procedures in analyzing situations or data. Able to prioritize workload with guidelines provided.

Working Relationships - Interface regularly with customer account manager, Sales, Operations, Quality, Finance and Production Control.

Supervision - No direct reports.

Working Conditions - Work in standard office environment in Newport Beach. Travel periodically to San Antonio location or customer locations. This position is exempt so it is expected that customer gets responses in a timely fashion. Tower Semiconductor is a global company therefore may require meetings during non-standard business hours.

• Minimum 1 year's experience in semiconductor manufacturing environment with understanding of semiconductor manufacturing flow and supply chain logistics of the semiconductor industry
• Bachelor degree preferred. AA degree a must
• Strong verbal and written communication skills required
• Knowledge of SAP and Office applications (primarily excel) essential
• Must be US person (Green card or Citizen)

Level 1 - 3: $70,304 - $86,000

Level Sr.

- Expert: $71,500 - $110,000

• Industry leading healthcare.
• Community outreach programs.
• Savings and Investments.
• Educational resources.
• Opportunities to network and connect.
• Recruiting incentive program.
• Employee recognition programs.