Banking Relationship Specialist

The Banking Relationship Specialist (BRS) is responsible for providing excellent customer service and sales while performing teller transactions for clients at branch locations. This role may require acting as both a Banking Relationship Specialist and a Teller when branch traffic increases, assisting with account set‑ups, completing administrative forms, resolving account problems, and conducting essential follow‑up with clients in accordance with Bank policies and procedures.

• Consult with clients and prospects about their financial goals and needs and identify and promote F&M products that best meet those requirements.
• Actively cross‑sell Bank products and refer clients to other F&M departments for additional needs.
• Address and resolve client concerns to maintain valued relationships.
• Open new personal and business accounts and perform maintenance in compliance with established policies.
• Explain Bank procedures, prioritize work to maximize customer service, and utilize strong problem‑solving skills.
• Support innovative marketing campaigns and product launches.
• Quote rates, terms, and fees on Bank products.
• Collect and review all account documentation, ensuring proper completion.
• Perform daily account maintenance such as address changes, check reorders, statement copies, and signer changes.
• Process client requests by mail, including deposits, transfers, and automatic withdrawals.
• Research and resolve account problems by communicating with departments on check encoding errors, uncredited deposits, and interest adjustments.
• Execute routine teller transactions as required.
• Comply with Bank security guidelines and procedures.
• Comply with federal and state regulations.
• Identify potentially fraudulent or elder‑abuse‑suspected transactions and notify Branch Management.
• Take personal responsibility for developing and maintaining necessary knowledge and skills.
• Perform outbound client contact to establish and build relationships.

The Banking Relationship Specialist position has multiple levels, each defined in the Banking Relationship Specialist Classifications document. The Reserve Banking Relationship Specialist Classifications document includes additional essential duties, required knowledge, and skills for each level.

• File Maintenance

• Regulation CC
• Regulation DD
• Regulation E (EFT) Overview
• Regulation BB (CRA) Overview
• Regulation B (ECOA) Overview
• Regulation C (HMDA) Overview
• Regulation X (RESPA) Overview
• Regulation Z (Truth in Lending) Overview
• Bank Secrecy Act
• FDIC Insurance
• Privacy Laws
• Teller Operations and Procedures
• Complaint Documentation Policy

Complies with all State and Federal Banking regulatory requirements, including BSA, Anti‑Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department and complete compliance and technical training workshops as assigned.

• Clear understanding of English (spoken & written)
• Basic mathematics skills
• Organization and time‑management skills
• Excellent customer service skills
• Basic sales skills
• Critical thinking, judgment, and problem‑solving skills
• Active listening and learning ability
• Oral communication techniques to sell products or services
• Respectful communication with supervisors and co‑workers
• Ability to effectively handle unpleasant, angry, or discourteous people

Qualified employees may receive Officer Titles if they meet defined competencies in the Banking Relationship Specialist Classifications document.

• Desktop computers
• Currency machines
• Scanners
• Teller cash recyclers
• Standard office equipment

• Requires repetitive movement.
• Requires sitting for prolonged periods.
• Requires lifting up to 25 lbs.
• Requires using hands to handle, control, or feel objects.
• Office setting with controlled temperature.

• High School Diploma or equivalent required.
• Preferred candidate should possess 1 year of teller experience and 1+ years of new accounts/sales experience.

• Must travel to various bank locations.
• Some Saturday hours are required.

This job description is not intended to be all‑inclusive; employees may be required to perform additional work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as needed. This job description does not constitute a written or implied contract of employment.

February 04, 2026