TMS & Psychiatry Medical Receptionist - Outpatient

At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in‑person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine—all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness.

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

• Greeting patients professionally both in person and on the phone.
• Answering patient calls, and voicemails in a friendly prompt manner.
• Confirming patient follow up appointments, sending reminder virtual appointment information as needed.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Comforting patients by anticipating anxieties and effectively answering questions.
• Notifying providers of patient arrivals.
• Updating patient records and following all protocols in regard to insurance verification.
• Collecting patient copays and scheduling follow up appointments.
• Maintaining office inventory and equipment by anticipating supply needs.
• Occasionally verify insurances.

• Excellent communication skills and customer service.
• Organization and time management skills.
• Detail oriented.
• Highly dependable.
• Team player that works well with others.

• Associate or bachelor's degree preferred.
• Behavioral or psychiatric office experience is preferred.
• Experience with electronic medical records systems preferred.

The physical demands outlined here represent those that are typically required of an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to do the following:

• Engages in sustained power grasping and pushing/pulling motions.
• Exposure to dust, gas, odors, liquids, or fumes.
• Intermittent lifting and carrying up to 40 pounds, transporting object usually by hand, arm, or shoulder.
• Hand/eye coordination:
  Performing work using both.
• Working with hands:
  Seizing, holding, and grasping.
• Able to lift by raising or lowering an object from one level to another.
  
  The ability to respond quickly to emergency situations, which may involve running or moving rapidly.
• Frequent standing and walking for extended periods, often throughout the entire shift.
• Potential exposure to infectious diseases, blood borne pathogens, and hazardous materials, requiring adherence to safety and PPE protocols.

As a condition of employment, all candidates must agree to and sign a pre‑employment arbitration agreement. This agreement requires that any disputes arising out of or related to employment with Discovery Practice Management will be resolved through binding arbitration rather than through litigation in court.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.