Field Service Technical Support - Newport , CA

Field Service Technical Support - Newport Beach, CA

Newport Beach, California, United States

• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Troubleshoots service requests from customers utilizing Team Viewer or via phone. Occasional after‑hours remote support may be required.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides remote technical assistance to help troubleshoot and repair equipment.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Associate's degree (A.

A.) in Electronics Technology or equivalent. Six months to one year related experience and/or training, or an equivalent combination of education and experience.

• Microsoft Office
• CRM

As set forth in VEGA Americas Internal Applications’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.