Bilingual Global Call Center Manager

Position:Bilingual Global Call Center Performance Manager

Location: Newport Beach

Job :2261-Newport Beach

# of Openings:1

Newport Beach, CA

Compensation: $90,000 to $140,000 per year including base salary and monthly performance bonuses.

Full Time – Exempt – Benefits – Immediately Hiring – Responsive Employer

Smarter Home.ai, a Master Distributor of top tier services in cable, internet, phone, wireless products, and home security is immediately hiring an experienced Spanish Bilingual Global Call Center Quality Assurance Manager to join our dynamic team in Newport Beach
. As the Global Call Center Quality Assurance Manager
for Smarter Home.ai you responsible for overseeing QA performance across our
global English and Spanish-speaking call centers
.

The ideal candidate has
successfully led remote QA or sales teams
, has strong
AI QA platform experiences
, and has a
proven track record of increasing sales conversion rates
in high-volume environments. This person will act as the
liaison between executive leadership, QA managers, and training teams
, translating quality insights into actionable performance improvements.

• Strong yearly salary based on your experience level that includes yearly increases based on performance.
• Monthly, Quarterly and Yearly commission and bonus opportunities where you can earn up to an additional $20,000.00 per year based on performance and attainment of KPI goals.
• Flexible Work Schedule.
• Personal Time Off.
• Medical, Dental and Vision insurance.
• Holidays off based on the Smarter Home.ai Holiday Schedule.
• Professional and rewarding work atmosphere.
• Opportunities for professional development and career growth.

• Reporting directly to the Chief Operating Officer (COO).
• Managing QA efforts across multiple remote, global call centers.
• Supervising, coaching and supporting QA teams to ensure consistent quality across all regions.
• Using AI-driven QA platforms (Level.ai. Observe.at, etc.) to analyze call data and agent performance.
• Driving strategies that increase conversion rates and sales effectiveness.
• Partnering with training departments to align coaching with QA insights.
• Building dashboards, scorecards, and executive reports to tracking quality trends and impact.
• Evaluating agent performance, recommending process improvements, and supporting rollout of new sales scripts or standards.
• Ensuing alignment across teams in different time zones and cultures.

• 5+ years of experience in call centers, with 2+ years of managing QA teams or operations.
• Demonstrated success managing remote teams and improving global call quality.
• Proven ability to increase sales conversion rates through QA strategy and coaching alignment.
• Fluent in English and Spanish
  , both written and verbal.
• Hands-on experience with AI QA platforms such as Level.ai or Observe.ai.
• Strong collaboration and communication skills.
• Must work full-time on site at our Newport Beach CA, headquarters.
• Willing to partake in a Background Check.

Smarter Home.ai is a Master Distributor for top tier services in cable, internet, phone, wireless products, and home security. We have partnered with some of the largest telecom companies to provide High Profit for distribution channels, cutting edge tech and sales solutions, and a support network to help our partners succeed! For over 25 years, we have been empowering partners with insight, knowledge, and incentives through our products and services so we can help these partners save money, time, and effort while exponentially increasing sales.

Smarter Home.ai is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.