Account Manager
Job in
Newport Beach, Orange County, California, 92659, USA
Listed on 2026-02-28
Listing for:
3 Little Birds Interactive
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Responsibilities
- Part of the Client Service team, the Account Manager serves as the face of the company and is responsible for clients continued satisfaction with the SaaS platform.
- Manage day to day communications with client once on-boarding and training is complete
- Provide ongoing support and training to client for existing and new features
- Coordinate client outreach and follow-up on system updates, maintenance, and other subjects as necessary
- Assist in creating and/or maintaining product documentation such as user guides, FAQ, and other training materials
- Work closely with the Technical Support team to troubleshoot problems and document product enhancement requests from clients
- Generate reports and perform data analysis per clients needs
- Identify up-sell opportunities to expand The company’s offering within existing clients
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