Technology Specialist

About Hub

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

In the Benefits Technology Specialist I role, the successful candidate thrives in a team environment supporting the Benefits Technology Team with a high volume of technical work assignments ranging in complexity.

Duties include:

• Configure benefit administration platforms such as Ease, Employee Navigator, and other platforms supported by HUB International for new clients and for renewals/open enrollments with existing clients
• Collaborate with Benefits Technology Team to complete build request workbooks for new builds and renewals
• Project manage builds with various stakeholders by developing timelines and executing deliverables
• Test new and existing system functionality to ensure accuracy of client system configuration
• Provide technical consultation to Producers and Service Team for prospects and clients
• Provide client-facing and internal demonstrations of benefits administration platforms
• Audit platform builds, communicating findings and resolving errors
• Problem‑solve and troubleshoot technical issues
• Communicate with carriers and vendors for build mapping
• Run various reports, manage intake process and research service inquiries

Position is a hybrid role (3 days minimum in the office).

• 1+ years of Benefits/Account Management experience
• 1+ years of related customer service
• Bachelor’s degree is preferred
• Life & Health insurance license preferred or open to obtaining license
• Experience in benefits technology platforms, enrollment processes, EDI/API feeds is a plus
• Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel. Ability to listen, clarify and respond well to questions.
• Strong analytical skillset and ability to effectively use data for strategy
• Strong attention to detail and accuracy/thoroughness
• High level of productivity, reliability, responsibility, attendance, dependability and organization
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Must possess a passion for teamwork, client service and reaching business results through problem-solving

The expected salary range for this position is $60,000 - $70,000k depending on geographical location and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions.

Department:
Account Management & Service

Required Experience:

1-2 years of relevant experience

Required Travel:
No Travel Required

Required

Education:

Diploma

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://(Use the "Apply for this Job" box below).

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