Deskside Support Technician

Job Summary

Title:

Deskside Support Technician

Duration:
Open Ended w2 Contract

Location:

100% Onsite Newport Beach, California 92660

Shift: M-F 8 am-5 pm PT

For immediate review, please send resume to jomari

• Install, configure, and troubleshoot both in‑house and third‑party software applications.
• Install, configure, and troubleshoot computer hardware on laptops and desktops.
• Image, configure, and deploy fresh desktops and laptops directly to end‑users.
• Set up, configure, and troubleshoot virtual machines (VMs).

• Configure and support mobile devices, including iPhones, iPads, and other peripheral tech.
• Troubleshoot connectivity issues for users working both onsite and remotely.

• Support the IT Walk‑up Area where end‑users come face‑to‑face to get their issues resolved.
• Engage with and‑escalate tickets to senior technicians when you hit a roadblock.
• Work with other IT teams on special projects and collaborative cases.

• Handle other physical work onsite when needed (deploying/moving equipment, setups, etc.).
• Complete other tasks as necessary to keep the environment running smoothly.

• 5+ years of experience working in an IT support environment.
• Core Technical
  
  Skills:
  
  Helpdesk, End‑User Support, and Desktop Support.
• Organizational & Interpersonal skills.
• Customer Service skills & Team mentality.
• Annotation skills (keeping great notes/documentation!).
• Problem‑Solving skills.

• Experience with Service Now.
• Any IT Certifications.
• Completed Training Courses or Boot Camps.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short‑term disability, and a 401(k) plan (benefits based on eligibility).

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact  We will consider applicants with criminal histories, arrests, or convictions in accordance with applicable state and local laws and the California Fair Chance Act.