User Access Management Analyst

Overview

Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented User Access Management (UAM) Analyst who will be responsible for day‑to‑day execution of user provisioning, deprovisioning, and access modification activities across enterprise platforms. In this role, you will be responsible for the security of our systems and data, assisting with controlling and supporting these resources to ensure the right people have access to the right resources at the right times.

You will also collaborate and coordinate with end users within all Pacific Life divisions and business lines, other technologists and support staff to ensure service level agreements are met while keeping compliance and conformance to standards as top of mind. Finally, you will work to improve and track the maturity of the UAM services by showcasing the customer experience, productivity, accuracy/quality, and resiliency.

Newport Beach, CA. This is a hybrid role, working in the office 4 days per week and remote 1 day. Standard business hours with rotating off‑hours on‑call support.

• Grant and/or revoke user access to specific Pacific Life applications, systems, data and infrastructure based on individual user roles, permissions, and requirements.
• Apply the principle of least privilege by administering access for individual users within Pacific Life’s systems.
• Comply with and enforce Pacific Life’s security control policies and procedures as they relate to access to resources, applications, systems, data and infrastructure.
• Define best practice and development for automation of user access management using tools and technologies to streamline granting and revoking access to resources.
• Monitor Pacific Life’s compliance with Enterprise Information and Security Policy and Access Management Standard by performing regular audits of user access management activities.
• Implement corrective actions to overcome any identified IT Security Access and Control Policy compliance errors and deficiencies.
• Regularly review and update Pacific Life’s user access management operational policies and procedures.
• Partner with internal business and technical teams to ensure the user experience is top‑notch while still fulfilling our IAM policies and standards.
• Assist with UAM program communications framework and metrics to keep stakeholders, customers, and IAM colleagues well‑informed.

• 1–5 years of Information Security experience with knowledge of directory services, ITSM, and IAM platforms such as MS Active Directory, MS Entra , Service Now, Cyber Ark, SailPoint.
• Detailed knowledge and experience in general security practices, including Identity and Access Management.
• Strong analytical, problem‑solving/troubleshooting, and data‑management skills.
• Ability to follow SOPs in an agile environment.
• Proven ability to influence and build partnerships with business stakeholders, including senior management, in multicultural environments.
• Ability to create meaningful metrics and documentation to provide insights to drive the UAM program forward.
• Demonstrated continuous improvement.

• BA/BS in Information Systems, Computer Science, Data Management or related field.
• CISSP, CISM, CISA or other relevant security certifications.
• Power Shell scripting experience preferred.

Base Pay Range: $45.00 – $55.00 per hour.

• Medical, Dental, Vision, and Wellbeing Reimbursement Account.
• Generous paid time off options, holiday schedules, and financial planning time off.
• Paid parental leave and adoption assistance program.
• Competitive 401k savings plan with company match and additional contribution regardless of participation.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center due to your disability.