Platform Engineer II

Overview

Providing for loved ones, planning rewarding retirements, and saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Pacific Life is more than a job, it’s a career with purpose.

• Help build, test, deploy, and maintain reusable workflows, automations, orchestration patterns, and AI‑enabled or knowledge‑driven solutions that reduce manual effort and improve consistency.
• Develop and maintain operational scripts, actions, and API‑based interactions under guidance, following established security, code review, certificate, and access controls.
• Support platform administration by maintaining access models, role‑based permissions, configuration standards, integrations, data feeds, and operational controls.
• Contribute to deployment, configuration, lifecycle management, and continuous improvement of platform components across the environment.
• Develop and maintain metrics, dashboards, and reporting solutions that measure platform health, service performance, operational trends, user adoption, and business outcomes.
• Translate technical activity and reporting into actionable insights, training materials, and interpretive support that help teams improve operational performance and demonstrate business value.

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent relevant experience.
• 0–4 years of experience in enterprise IT supporting end‑user services, digital workplace capabilities, platform administration, automation, analytics, or platform‑based service delivery, including internships, co‑ops, or relevant academic and project work.
• Exposure to enterprise platforms, including configuration, access management, integrations, operational controls, lifecycle management, or service‑dependent components such as agents, connectors, background jobs, or supporting services.
• Foundational experience building or maintaining scripts, API integrations, workflows, or service interactions using tools or languages such as Power Shell, Python, HTTP‑based calls, or similar methods.
• Familiarity with enterprise identity, access, and governance concepts, including role‑based access, operational controls, documentation, and secure administration practices.
• Strong analytical, problem‑solving, collaboration, and communication skills, with the ability to translate data and technical findings into clear updates and recommendations.

• Hands‑on experience with digital workplace platforms, enterprise service management tools, automation platforms, or operational analytics solutions.
• Experience creating dashboards, metrics, or data feeds that support service performance, adoption, incident trends, or operational decision‑making.
• Curiosity and initiative to identify opportunities for automation, self‑service, workflow improvement, and reduction of manual support demand.
• Interest in AI‑enabled, knowledge‑driven, or orchestration‑based solutions that improve technology operations and the employee experience.

Base Pay Range: $ – $ (Subject to experience, qualifications, and geographic location)

Benefits start day 1 and include health, dental, vision, wellbeing reimbursement account, paid time off, holiday schedules, parental leave, adoption assistance, and a competitive 401(k) savings plan with company match and additional contribution.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.