I.T. Support and Field Services Technician

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Regular Full Time Newport Beach, CA, US

3 days ago Requisition

Salary Range: $41.00 To $43.00 Hourly

Summary/Objective:

As a valued member of our team, the IT Support and Field Services Technician is responsible for providing technical support and field services that ensure the reliable operation, maintenance, and deployment of the organization's technology infrastructure. This position provides Tier 1 and Tier 2 technical support to end users, installs, configures, maintains, and repairs computer systems, network infrastructure, and related equipment, and delivers on-site support across company offices, plants, terminals, yards, and remote locations.

The role also supports employee onboarding and offboarding, maintains IT assets and technical documentation, performs preventive maintenance, and collaborates with internal teams, vendors, and service providers to resolve technical issues while maintaining a high standard of customer service, operational reliability, and business continuity.

Supervisory Responsibilities:

No

Essential Functions:

• Respond to technical support requests through the ticketing system, phone, email, remote-support tools, and on-site visits while maintaining professional and customer-focused communication.
• Diagnose and resolve Tier 1 and Tier 2 issues involving computers, software, printers, mobile devices, user access, business applications, network connectivity, and system performance.
• Install, configure, deploy, relocate, maintain, and replace computers, monitors, docking stations, printers, scanners, phones, network equipment, and other IT-related devices.
• Provide on-site technical support at company offices, concrete plants, terminals, yards, and remote locations, including troubleshooting operational technology and supporting field infrastructure.
• Install, test, label, repair, and troubleshoot structured cabling, patch panels, network jacks, wireless access points, security cameras, switches, firewalls, and internet service provider equipment.
• Set up equipment and user access for employee onboarding, transfers, and offboarding, including computers, user profiles, passwords, software, security tools, and approved system permissions.
• Support company technologies such as Microsoft Windows, Microsoft 365, Active Directory, Entra , Citrix, VPN services, endpoint-security tools, remote-monitoring systems, and approved business applications.
• Perform routine maintenance, updates, inspections, testing, and preventive maintenance of IT equipment and infrastructure to identify and resolve potential issues before they disrupt operations.
• Document support activities, troubleshooting steps, equipment changes, site configurations, and resolutions in the ticketing system, and maintain accurate technical documentation and knowledge base articles.
• Maintain inventory and asset records for computers, network equipment, phones, tools, spare parts, software, warranties, equipment assignments, repairs, and disposal.
• Escalate unresolved, recurring, security-related, or business-critical issues to senior IT staff, vendors, or service providers, and follow up until the issue is resolved.
• Use ladders, lifts, hand tools, power tools, cable testers, and other equipment necessary to safely install, repair, assemble, or troubleshoot IT systems, including lifting and transporting equipment between company locations.
• Performs other job duties as assigned by Management.
• Assist with general administrative tasks such as filing and or data entry.
• Assist with inventory management and ordering supplies.
• Stay updated on new technologies, software, and best practices in technical support.
• Participate in training and development opportunities to enhance skills and knowledge.

Core Competencies:

• Demonstrates strong technical skills in troubleshooting and resolving hardware, software, and network issues.
• Provides exceptional customer service, ensuring user satisfaction with each interaction.
• Communicates effectively and empathetically with users to understand their needs and provide appropriate solutions.
• Exhibits strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Uses critical thinking to identify root causes and implement effective solutions.
• Possesses excellent verbal and written communication skills to convey technical information clearly to non-technical users.
• Listens actively and provides clear instructions to users for resolving issues.
• Manages multiple tasks and priorities effectively, ensuring timely resolution of user requests.
• Demonstrates the ability to work under pressure and meet deadlines in a fast-paced environment.
• Works well within a team, sharing knowledge and supporting colleagues to achieve common goals.
• Collaborates with other IT staff and departments to resolve complex issues and improve…