Zenoti Administrator

Newport Beach, California, United States

We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high‑end should still be friendly and approachable.

This is Orange Twist. Your treatment shop.

• 24 locations and growing
• 7 different types of treatments in 1 shop
• Our current eNPS (Employee Net Promoter Score) score of 75—
  Exceptional, world-class score
  — Extremely high employee's satisfaction and loyalty, showcasing a strong and positive work culture.

Orange Twist is seeking a Zenoti Administrator to manage, configure, and continuously optimize our Zenoti platform, the system of record for point‑of‑sale (POS) and electronic medical records (EMR) across all Orange Twist locations. This role owns platform configuration, security roles and permissions, POS and consumables setup, EMR/clinical workflow support, and day‑to‑day technical support — ensuring a consistent, efficient, and compliant experience for providers, staff, and clients as Orange Twist grows.

• Platform Administration & Configuration:
  Own the daily configuration, maintenance, and optimization of Zenoti across all Orange Twist locations, including the appointment book, EMR, invoicing, and core system settings.
• Security & Access Management:
  Build, assign, and audit HIPAA‑compliant security roles and permissions, ensuring providers, managers, and staff have appropriate access to patient records and EMR data across centers.
• EMR & Clinical Workflow Support:
  Configure and maintain digital clinical charts, consent forms, digital intake forms, and treatment packages to support providers, estheticians, and clinical staff.
• Service Menu & Pricing Standardization:
  Standardize service menus, pricing tiers, packages, and promotions across all locations to ensure consistency and compliance with brand and pricing standards.
• Manage retail and backend consumables and synchronization with other integrated platforms.
• Marketing & Loyalty Automation:
  Manage gift card programs, membership structures, and automated marketing and loyalty campaigns configured within Zenoti.
• Reporting & Analytics:
  Build and maintain dashboards and reports tracking multi‑site performance, provider utilization, membership sales, and gift card liability.
• Technical Support & Training:
  Serve as the primary point of contact for Zenoti‑related support tickets; troubleshoot software issues and train new staff and locations on system best practices.
• New Location Onboarding:
  Develop and execute standardized deployment playbooks to configure and onboard newly opened or acquired locations onto the centralized Zenoti instance.
• Change Management:
  Communicate configuration changes, system updates, and new feature rollouts to stakeholders, and lead related staff training and adoption efforts.

• 2–4+ years of hands‑on experience configuring and administering Zenoti, or a comparable SaaS booking/POS/EMR platform, ideally within a multi‑location medspa, dermatology, or salon environment.
• Practical knowledge of HIPAA compliance requirements and best practices for safeguarding Electronic Medical Records (EMR) within a cloud‑based software environment.
• Strong background in IT support, system configuration, user/role management, and general database or workflow troubleshooting.
• Experience configuring point‑of‑sale, inventory, and pricing structures consistently across multiple business locations.
• Excellent communication and change management skills, with the ability to roll…