Enrollment Support Specialist

Job Overview:
Pay Range: $35.92hr - $40.92hr Requirement/Must Have:
Experience in customer service, helpdesk, field support, healthcare support, hospitality, retail technology support, or another highly customer-facing environment. Strong familiarity with iOS and Android smartphones and mobile-device navigation. Comfortable working with Windows workstations and guiding users through Windows-based setup processes. Comfortable supporting mobile authentication, passkey enrollment, WHfB enrollment, biometric authentication, PIN setup, device settings, QR codes, and browser workflows. Ability to provide patient, step-by-step assistance to users with varying technical abilities.

Strong attention to detail; ability to follow procedures and accurately document activities. Calm and professional when assisting frustrated, resistant, busy, or time-constrained users. Ability to recognize when an issue falls outside Level 1 procedures and requires escalation. Flexible, dependable, organized, and comfortable working independently or as part of a team in fast-paced healthcare environments. Ability to work flexible schedules, including days, evenings, nights, and weekends.

Strong verbal and written communication skills. Excellent communication and presentation skills. Responsibilities:
Provide XX-glove, in-person and/or virtual support for Microsoft passkey and WHfB enrollment. Guide users through approved mobile and Windows enrollment workflows, including authentication prompts, device settings, biometric setup, PIN setup, QR codes, browser workflows, and related steps. Provide professional, patient support and adapt communication based on the user's role, technical comfort, and time constraints. Support personal and corporate-issued mobile devices and client-supported Windows workstations using approved procedures.

Verify successful passkey and WHfB enrollment and confirm authentication is functioning as expected. Proactively engage employees requiring assistance across assigned hospitals, clinics, departments, kiosks, and enrollment stations. Troubleshoot common passkey, WHfB, mobile-device, and enrollment issues using approved procedures and knowledge resources. Escalate issues outside documented Level 1 procedures to the assigned Level 2 Cohort Lead. Accurately update Smartsheet with enrollment status, exceptions, follow-up needs, and escalation details.

Follow up on incomplete enrollment activities as directed and reinforce approved change-management messaging. Follow security, privacy, workplace, and patient-care requirements. Adapt to changing schedules, locations, assignments, and priorities, and follow direction from the assigned Level 2 Cohort Lead, Cybersecurity Project Manager, or designated project leadership. Nice to Have:
Familiarity with Smartsheet or similar work-management tools. Experience supporting healthcare employees, physicians, executives, or other high-touch populations. Experience supporting MFA, passkeys, WHfB, device enrollment, or large-scale technology adoption initiatives. Familiarity with Microsoft 365 or Microsoft authentication technologies.

Skills:

Microsoft Passkeys. Windows Hello for Business (WHfB). iOS Support. Android Support. Mobile Device Navigation. Biometric Authentication. PIN Setup. QR Codes. Browser Workflows. Smartsheet. Microsoft 365. Customer Service. Qualification And

Education:

3+ years of experience. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit…