Data Center and Infrastructure Platform Manager

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience.

We’re actively seeking a talented Data Center and Infrastructure Platform Manager to join our Cloud & Compute Platforms team in Charlotte, NC. This role can be on-site or hybrid.

As a Data Center and Infrastructure Platform Manager, you’ll play a critical role in supporting Pacific Life’s growth and technology modernization. Reporting to the Director, you will lead the operational management, reliability, resiliency, and performance of Pacific Life's enterprise infrastructure platforms. This role is primarily focused on data center operations, enterprise compute, storage, backup, disaster recovery, and infrastructure service availability across a complex, highly regulated environment.

While familiarity with cloud platforms is important, success in this role will be driven by proven leadership of large-scale data center and infrastructure operations. You will lead a team of professionals, ensuring high availability, efficiency, and security, while executing on the strategic vision set by the Director and executive leadership.

How you will make an impact:
As the Data Center and Infrastructure Platform Manager, you will be responsible for overseeing the operational management of our global data center and computing infrastructure. Your leadership will ensure high availability, efficiency, and security while supporting the organization's technology and business goals.

You will:
Provide leadership and operational oversight for Pacific Life’s enterprise data center environment, ensuring high availability, resiliency, security, and operational excellence. Lead and develop a team of infrastructure platform professionals responsible for compute, storage, backup, disaster recovery, and data center operations. Execute capacity planning initiatives to ensure infrastructure scalability, performance, and business continuity. Execute the operational roadmap for data center operations, ensuring alignment with business and IT objectives as defined by the Director.

Develop and maintain operational standards, procedures, and governance practices for infrastructure platforms. Ensure successful execution of incident response, root cause analysis, preventative maintenance, and problem management processes. Support disaster recovery planning, testing, and business continuity initiatives across critical business services. Oversee vendor performance, facility operations, hardware lifecycle management, and support contract administration. Drive operational efficiency, infrastructure stability, and cost optimization initiatives.

Partner with architecture, cloud, networking, and cybersecurity teams to ensure alignment across technology platforms. Monitor emerging technologies and infrastructure trends and provide recommendations for future modernization opportunities. Develop and implement departmental plans and priorities in coordination with the Director.

The experience you bring:
To excel in this role, you should have a strong background in…