Cloud Platforms Director

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Cloud Platforms Director to join our Cloud & Compute Platforms team in our Charlotte, NC or Newport Beach, CA office.

Relocation Assistance may be provided. As Cloud Platforms Director, you’ll fill an exciting new role in Pacific Life’s growth and long-term success by evolving the strategic direction of our cloud platforms and infrastructure. You’ll be an early builder of our excellent company culture in our amazing new Charlotte offices. You will lead other leaders and global teams of high-performing engineers.

You’ll partner with extremely talented business leaders across the US, UK, and APAC regions to enable our growth. This is a wonderful opportunity for a motivated leader to make their mark and help set the direction.

• Develop and execute a strategic roadmap for cloud platform engineering, aligning with business and IT objectives.
• Manage a robust distributed cloud core infrastructure, ensuring that our governance and operations systems are highly redundant, resilient, and automated
• Lead a team of experienced cloud platform engineers, fostering a culture of excellence, collaboration, and continuous improvement.
• Ensure that our cloud platforms are scalable, performant, resilient, secure, and cost-effective
• Collaborate with business and technology leadership to gather requirements and ensure the cloud platform meets the needs of our stakeholders
• Manage vendor relationships, negotiate contracts, and oversee third-party services
• Develop and run a comprehensive service line in a global setting to automate and run cloud workloads, supported by KPIs and KRIs
• Collaborate with executive leadership and stakeholders to align global compute strategies with broader IT and business goals
• Monitor industry trends and emerging technologies to maintain a competitive edge

• 10+ years of experience in cloud platform management, IT infrastructure, or related fields.
• 4-year degree or equivalent experience
• Ability to generate executive-level proposals, presentations, and other communications content that speaks to all levels of technical, business, and financial leaders.
• Proven track record of leading infrastructure operations teams, preferably in a global environment
• Strong understanding of security, identity, networking, cloud technologies, and hybrid environments.
• Knowledgeable about compliance and security frameworks (e.g., ISO 27001, SOC 2, HIPAA, GDPR.
• Foundational understanding of CI/CD practices and pipeline orchestration.
• Budgeting and financial management experience, including cost optimization strategies.
• Hands-on experience with disaster recovery planning, incident management, and operational risk mitigation.
• Experience working in regulated industries or high-availability environments

• AWS or other public Cloud Service Provider certifications
• Experience leading global, multi-site infrastructure operations in an enterprise environment.
• The ability to manage hybrid cloud infrastructures and integrate on-premises data centers with public cloud providers.
• Robust knowledge of global cloud networking and routing practices
• Exp…