Retail Success Manager

Compensation: $58,000.00 - $60,000.00 based on Experience, pulse Performance-Based Incentives and bonuses. This is an on-site role based at our Newport Beach, CA office.

Smarter Home.

Ai
, a Master Distributor of top-tier services in cable, internet, phone, wireless products, and home security, is immediately hiring a Retail Success Manager to join our team in Newport Beach. This is an in-office position. At Smarter Home.

Ai
, our Retail Success Manager is responsible for managing and supporting a portfolio of retail partners. This role focuses on driving sales performance, delivering operational support, coordinating training, managing commissions, resolving escalations, and assisting with order processing. The position contributes directly to strategic planning, the execution of incentive programs, and the ongoing health of retailer relationships to ensure long-term success and partner satisfaction.

As the Retail Success Manager for Smarter Home.ai, you will enjoy great benefits including:

• Strong yearly salary based on your experience level that includes yearly increases based on performance.
• Personal Time Off.
• Medical, Dental and Vision insurance.
• Holidays off based on the Smarter Home.ai Holiday Schedule.
• Professional and rewarding work atmosphere.
• Growth opportunity to a senior leadership role within the company.

As the Retail Success Manager for Smarter Home.ai
, you will be responsible for:

• Serving as the main point of contact for assigned retail partners.
• Building strong, trust-based relationships to ensure long-term success.
• Conducting regular check-ins with retail partners to review performance, provide updates, and address challenges.
• Assisting retailers & call center agents with processing of mobile phone activations using back-end systems access enabled by our partners & providers
• Implementing sales strategies to drive monthly activation goals.
• Working with partners to increase product penetration rates across internet, mobile, streaming, and home security categories.
• Driving adoption and optimization of Smarter Home.ai’s tools, bundles, and kiosks at partner locations.
• Training store staff on Smarter Home.ai products, systems, and sales processes.
• Conducting onboarding sessions for new retail partners and employees.
• Assisting with order processing questions, commission reporting issues, and service escalations.
• Collaborating with internal teams to expedite the resolution of partner concerns
• Reviewing partner commission reports for accuracy.
• Communicating monthly earnings expectations and helping partners understand payout calculations.
• Supporting the rollout of promotions, incentive programs, and operational updates.
• Providing weekly and monthly reporting on partner performance, activation trends, training status, and escalation closures.

For the position of Retail Success Manager for Smarter Home.ai, we are looking for someone with the following qualifications and skills:

• 1-2 years of experience in technology customer service, retail account management, or channel sales.
• Strong capacity for multi-tasking and managing competing priorities in a fast-paced environment.
• Experience with commission processes and sales operations.
• Training or facilitation experience is a plus.
• Proficient with Office Suite, Excel, and CRM systems.
• Excellent communication, relationship-building, and problem-solving skills.
• Minimal travel required (up to 10% — primarily for key retailer meetings, events, and program launches).
• Primary support is virtual and in-office.
• Customer Focus:
  Dedicated to understanding and anticipating partner needs.
• Results-Driven:
  Committed to achieving business targets and partner success.
• Collaboration:
  
  Works effectively across teams to align efforts and maximize outcomes.
• Adaptability:
  Comfortable working in dynamic environments and responding to evolving challenges.
• Initiative:
  Proactively seeks opportunities to improve processes and partner experience.

• Self-Responsibility Clause:
  The Retail Success Manager is expected to proactively communicate challenges and request additional support/resources if struggling to meet goals.
• Commission and Bonus Policy:
  Quarterly bonus payouts are contingent upon achieving at least 95% of KPIs for the quarter.

• English (fluent, written and spoken). Spanish is a plus, but not required.

Smarter Home.ai is a Master Distributor for top-tier services in cable, internet, phone, wireless products, and home security. We have partnered with some of the largest telecom companies to provide High Profit for distribution channels, cutting-edge tech and sales solutions, and a support network to help our partners succeed! For over 25 years, we have been empowering partners with insight, knowledge, and incentives through our products and services so we can help these partners save money, time, and effort while exponentially increasing sales.

Smarter Home.ai is an Equal Opportunity Employer and does not discriminate in employment based on race, color,…