Travel Industry Sales Manager - Transient

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Date:
Sep 18, 2026

Property: RPH (0023)

Location:

Newport Coast, CA, 92657

Division:
Resort at Pelican Hill (RPH)

Position Summary:

The Travel Industry Sales Manager role is a key factor in contributing to the success of the hotel’s sales initiatives by developing and maintaining existing accounts, while strategically targeting new account base. Will establish and maintain a positive rapport with the hotel’s guests, clients, and associates. Handle guests’ requests utilizing a “selling” communication style and act as a liaison between departments with the goal of providing a positive and memorable experience for each guest.

Work with the entire sales team to develop strategies and tactics that are focused on growing market share from competing markets*. Identify new opportunities and move share to assigned hotel; ensure that sales quotas are met or exceeded; and ensure that sales activities/ bookings are focused to yield maximum revenue per room occupied.

* Transient-Business customer focus: Identify target accounts

* Leisure customer focus: Identify key travel agencies that fill off-peak dates for leisure bookings

Job Duties:

• Assist in the development and achievement of annual strategic sales action plans.
• Establish room rate and average rate goals based on marketing plan and overall objectives.
• Evaluate, solicit, sell and confirm business in assigned market area to meet overall budgeted sales and profitability.
• Maintain up-to-date knowledge of the competition, new developments, and sales techniques in the hotel industry to maximize sales volume and profitability.
• Prepare reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities. Analyze data and develop or recommend programs to meet client's needs.

• Negotiate with clients to achieve customer satisfaction along with maximum profitability for the Hotel. Execute sales action plans to close on target accounts within the specified market segment. Throughout contact with customer, promote good will in order to foster additional business, repeat bookings or referrals to other Company Hotels and Resorts.
• Focus the sales activities of the team to maximize sales action plans and achieve budgeted goals. Continually assess results to fine-tune direction of sales activities as needed.
• Maintain up-to-date knowledge of competitors, including new developments and sales methodologies in order to maximize sales volume.
• Coordinate special sales activities, promotions or trade shows, as requested. Oversee the coordination of non-sales department activities related to booked business to ensure customer satisfaction and hotel profitability.
• Ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis to increase sales and profitability.
• Monitor progress of bookings including room night pick-up, function space ratios, and catering coordination.
• Manage space allocation for bookings based on established guidelines and procedures, as well as room commitments, to ensure proper market mix.
• Review sales work files to ascertain a proper exchange of information between hotel and client.

• Conduct and/or attend meetings to maintain favorable working relationships among employees and to promote maximum morale, productivity and efficiency.
• Direct the reporting and apprising of results against planned objectives; coordinate sales staff activities; take appropriate action to maximize sales and affect need periods.
• Oversee the coordination of various departments’ activities and communication related to booked business to ensure customer satisfaction…