Sales & Move-In Specialist Memory Care

Sales & Move-In Specialist

The Sales & Move-In Specialist supports the Executive Director in driving sales and marketing efforts while partnering with new residents and their families throughout the move-in process. This role directly contributes to census growth and maintaining a strong sales pipeline and is an excellent opportunity for someone looking to start and grow a career in senior living sales. A successful candidate can expect compensation of $25.00–28.00/hour, commensurate with experience, plus move-in bonus potential and full-time benefits with PACS.

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm‑up, presentation, tour and closing.
• Maintain a working knowledge of the lead management system and its uses to develop reports.
• Input sales and marketing activities, as directed, in a timely manner and according to systems standards into the CRM.
• Maintain a close working relationship with the Executive Director to ensure appropriate and efficient decisions about prospective move‑ins.
• Know unit availability at all times.
• When move‑in determinations are made, work with the Health and Wellness Director and Maintenance Director on appropriate unit selection.
• Coordinates with maintenance and operations on unit turnover and maintains unit availability listings for the Executive Director.
• Works with the Executive Director to identify units to be made ready for sales pipeline.
• Actively participate in daily morning meetings, when asked, to alert appropriate staff members of projected move‑ins.
• Support marketing and outreach efforts as needed, up to and including, traveling throughout the local area to represent the senior living community.
• Process, verify, and document all income and asset information for resident move‑ins and annual recertifications.
• Develop and maintain strong relationships with other teams within the senior living community to insure a smooth transition for the resident to the community once move‑in is completed.
• Assist with sales and operations when requested by the Executive Director.

The Sales & Move-In Specialist is responsible for systems and processes but will not have any direct reports.

• Must possess, as a minimum, 3 years of experience in relationship management, customer service, or guest services, and a high school diploma or GED.
• Experience in senior living helpful.
• Proficiency in database management and or a CRM required; experience with Welcome Home helpful.

• Proven outstanding spoken and written skills to communicate proficiently with key stakeholders.
• In certain communities, bi‑lingual is helpful, but not required.

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Ability to solve practical problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Proficiency in the Microsoft Suite office products required, certification in Microsoft Office is helpful.
• Proficiency in database management and or a CRM required; experience with Welcome Home helpful.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and or move up to 25 pounds.
• Prolonged use of a desktop or laptop computer.
• While…