Operations Coordinator

This job is with Ferguson, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering opportunities for growth and advancement. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up.
Ferguson is currently seeking the right individual to fill an immediate need for an Operations Coordinator.
We are looking for someone who delivers responsibilities from a leadership perspective. The Operations Coordinator must possess the ability to complete tasks that are outlined, as well as thinking on your feet to come up with a way to reach the best outcome. This individual also works consistently with a solution minded outlook for areas of improvement and strives to reach the overall goals of the team.
This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy.
Responsibilities   As an Operations Coordinator, you will be responsible for the following, including, but not limited to:
Order support for anonymous customers on
Manage automated order errors through Power Apps
Manual order entry in Trilogie
Work within Salesforce CRM to manage post order requests
Process refunds, returns, replacements, and more withing Trilogie
Follow standard operating procedures
Meet proper set of KPI's each month
Excellent problem solver, who can take things as they come
Communicate both within our team as well as other teams across the organization
Identify inefficiencies, offer solutions, and implement new processes and practices
Actively participates in team meetings and elevates important information to management
Work independently while being reliable and available to support the team
Qualifications   The ideal candidate will possess the following:
Ability to navigate and work efficiently within multiple systems
Strong working knowledge of Microsoft Office
Experience handling operational tasks
Willingness to support your team members
Ability to coach and be coached
Knowledge of Trilogie
Ability to adapt to rapid change within our team and department
Rock solid organizational and multitasking skills
Speed, accuracy, and keen understanding of our business is vital to the position
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

- Pay Range:

- $15.00 - $20.63
- Estimated Ranges displayed are Monthly for Salaried roles  OR  Hourly for all other roles.

- This role is Bonus or Incentive Plan eligible.

- Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

- The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer
F/M/Disability/Vet/Sexual
Orientation/Gender
Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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