WMG Service Dispatcher

Overview

As a Service Dispatcher, you’ll be at the heart of our operations, making sure our customers are taken care of and our technicians have everything they need to succeed. Every day is an opportunity to make a difference, solve problems, and deliver exceptional service!

• Customer Service & Communication
  • Answer customer calls quickly and with a friendly, professional attitude.
  • Respond to service requests within two hours and schedule services within 24 hours.
  • Follow up on unscheduled requests and keep customers updated on the status of their service.
  • Assist the sales team in scheduling surveys for potential new business.
• Dispatch & Work Order Coordination
  • Create accurate work orders and verify customer details.
  • Manage and update the dispatch board, ensuring technicians are assigned and scheduled effectively.
  • Provide technicians with the necessary tools, information, and parts for successful job completion.
• Service Agreements & Maintenance
  • Schedule and oversee preventive maintenance calls.
  • Conduct customer satisfaction calls and attend turnover meetings for new agreements.
• Quoted Projects and Repairs
  • Schedule manpower for small repair jobs and ensure technicians are equipped with the required parts and instructions.

• A high school diploma or GED (required).
• Proficiency in Microsoft Word, Excel, and Outlook. Timberline experience preferred.
• Stellar organizational skills and the ability to juggle multiple tasks.
• Excellent communication skills
• At least 2 years of data entry or administrative experience.

• Collaboration and Teamwork:
  You’ll work closely with technicians, customers, and various teams across the company, building strong relationships and a sense of camaraderie.
• Fast-Paced Environment:
  Every day brings new challenges, keeping the work dynamic and engaging.
• Shared Success:
  As an employee-owner, you’ll share in the rewards of our hard work.

Join a company where your skills and energy will make a real difference. Ready to take the next step in your career? We invite you to send your resume to