Customer Service Representative
Job in
Newport News, Virginia, 23601, USA
Listed on 2026-03-01
Listing for:
Ferguson
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Effectively utilize Customer Relationship Management through Salesforce CRM and via phone.;
Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions;
Identify and escalate priority issues to appropriate channels;
Provide website support including troubleshooting issues and administer guidance on website features;
Provide both pre and post order support for our guest customers
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