Guest Services Representatives

This is a RPT (part-time) position located at the General Smalls Inn on Joint Base Langley-Eustis VA - Ft Eustis location. Position is guaranteed 20 hours per week. This position may be subject to holidays, nights, weekends and on-call work.

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and. assigns to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patron:; use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records, Accepts payment, makes change, and presents departing guests checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list.
• Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Ensures required information is received from guest and entered into guest folio.
• Prints backup reports from property management system, Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensure front desk area and lobby remains clean.
• Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority, Performs o(her related duties as assigned.

• To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.
• This position requires the incumbent to complete a background investigation with favorable results.