Loan Servicing Representative

Oyster Point Bldg. 11742 Jefferson Ave Newport News, VA 23606, USA

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.
• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

Accurately and efficiently services all loan types, including mortgage, HELOCs, auto, and unsecured loans, in a fast-paced, member-focused environment. Handles a wide range of loan maintenance tasks such as payment processing, credit reporting disputes, title updates, loan modifications, and document tracking, while ensuring compliance with regulatory guidelines and internal policies. Serves as a subject matter expert and provides high-quality support and timely resolutions to inquiries from members, branches, CUSO partners, and third-party vendors.

Manages final loan documents, coordinates delivery of government-backed loan paperwork (FHA, VA, FNMA), and ensures accurate uploads to the document repository. Collaborates with internal teams to streamline processes and enhance member service.

Essential Functions, Duties, and Responsibilities:

Mortgage and Consumer Loan Maintenance & Payment Processing

• Processes loan modifications (e.g., extensions, re-amortizations) per credit union policy.
• Properly maintains accurate loan records, ensuring payments, payoffs, and adjustments are properly documented.
• Resolves discrepancies on payments, escrow accounts, insurance, and interest calculations.
• Manages escrow account administration, including timely payments, adjustments, and refunds in accordance with RESPA and other regulatory requirements.
• Monitors and processes collateral protection and force-placed insurance on applicable loan types.

Credit Reporting Disputes

• Handles credit report disputes in compliance with FCRA and internal policies.
• Provides member resolutions through research and coordination with credit bureaus.
• Maintains detailed documentation of all dispute investigations and resolutions and ensures Data Furnisher Certification is up to date.
• Manages lien placement, title updates, and releases for auto and real estate loans.
• Works with partners (e.g., DMV) to resolve title-related issues and process total loss claims.
• Ensures compliance with all state and federal regulations regarding title and lien documentation, including the timely completion of certificates of satisfaction.

Loan Boarding & Documentation

• Boards and services new and refinanced mortgage loans across all types, including GNMA, FHA, FNMA, VA, conventional, HELOCs, and construction loans from correspondent lenders.
• Ensures timely HELOC recording and maintains complete and accurate loan files.
• Collects, verifies, and scans final documents into OnBase; follows up with…