Specialty Pharmacy Manager

Newport News, Virginia

As our pharmacy services continue to expand in scope, complexity, and system-wide impact, we are thoughtfully strengthening and advancing our leadership structure to support this growth. This role reflects our commitment to operational excellence, clinical innovation, and strategic alignment across the organization – ensuring our teams have the guidance and resources needed to thrive. Through this intentional investment in leadership, we are positioning our pharmacy services for sustained success in an increasingly complex healthcare environment.

The Specialty Pharmacy Manager leads Riverside's specialty pharmacy services and supports execution of strategic priorities. This position is highly visible to key stakeholders and serves as a liaison to clinics, providers, payers, and internal partners to advance the specialty pharmacy vision, improve access and outcomes, and support Riverside's strategic goals. The Manager leads and develops supervisors and frontline teams, ensuring optimal dispensing, prior authorization and benefits investigation workflows, clinical monitoring, patient outreach, and coordination with providers and payers.

This role is ultimately accountable for day-to-day specialty pharmacy operations & clinical services, including staffing, workflow management, accreditation and regulatory readiness, financial performance, and delivery of high-quality, patient-centered services.

• Stakeholder Engagement & Service Line Integration:
  Serve as the primary liaison to clinics, providers, payers, and internal partners; communicate performance, resolve issues, and lead new program or clinic implementation
• Operational Leadership & Daily Performance:
  Lead and own specialty pharmacy operations, ensuring reliable workflows, accurate dispensing, proper staffing, and consistent execution of procedures and performance standards
• Clinical & Access Program Execution:
  Direct ownership and execution of specialty clinical workflows, prior authorization/benefit investigation, refill coordination, adherence support, patient communication, and ensure timely patient access and continuity of care
• Talent Management & Leadership Development:
  Lead a high‑performing team including leaders through effective talent management, hiring, workforce planning, optimal staffing ratios, coaching, performance evaluation, accountability to goals, leadership development, and succession planning. Support team through staffing as needed
• Financial Stewardship & Productivity:
  Manage daily financial and productivity performance, including inventory, labor utilization, reimbursement practices, waste reduction, and adherence to budget expectations
• Quality, Safety, Accreditation & Compliance:
  Maintain compliance with URAC/ACHC standards and all regulatory requirements; oversee quality metrics, safety practices, audit readiness, and corrective actions
• Innovation & Best Practice Implementation:
  Identify and implement workflow, technology, and process improvements that enhance efficiency and support pharmacy’s strategic initiatives
• Professional Leadership & National Engagement:
  Stay current on specialty pharmacy best practices; participate in benchmarking and professional activities that strengthen Riverside’s specialty pharmacy model.

• Bachelors Degree, or higher in Pharmacy (Required)

• 3 years of pharmacy supervisory or higher experience OR 2 years with completion of an ASHP Health‑System Pharmacy Administration and Leadership Residency Program (Required)
• 1 year of previous work experience in retail or specialty setting within a health system (Preferred)

• Knowledge of specialty pharmacy operations, access workflows (prior authorization/benefit investigation), accreditation standards (URAC/ACHC), and regulatory requirements.
• Understanding of specialty therapeutic areas, chronic therapies, and common access or adherence barriers.
• Knowledge of workflow design, dispensing systems, technology platforms, and basic data/analytics tools.
• Understanding of quality management, safety practices, and operational performance improvement.
• Strong leadership and…