Director of Intake and Client Care

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Location: Newport News, VA

Schedule: Full-time

The Director of Intake and Client Care oversees both clinical and administrative intake functions for the facility. This role is responsible for supervising intake staff, coordinating admissions and discharges, managing bed availability, overseeing documentation and precertifications, and ensuring efficient service access for clients and referral partners. The Director of Intake and Client Care plays a key leadership role in departmental operations, cross-departmental collaboration, and personnel management.

• Collaborate with the central admissions office to coordinate admissions, discharges, and daily bed availability.
• Ensure the bed board census is completed every morning.
• Update detox bed availability throughout the day.
• Communicate changes in admissions/discharges (unplanned discharges, AMA’s, no-shows, etc.) with central admissions.
• Oversee completion of intake paperwork on new admissions.
• Contact referral sources and payer sources upon admission.
• Obtain precertifications as needed.
• Cross-train as a back-up for Utilization Review, including daily census completion.
• Participate in staff meetings, training, new employee onboarding, and ongoing training program development.
• Collaborate with internal departments to coordinate scheduling across the facility.
• Carry out personnel management activities for intake staff, including hiring, orientation, training, performance management, and development.
• Ensure proper documentation on shift reports and incident reports.
• Oversee external trainers and external service providers to ensure high-quality client services.
• Maintain confidentiality of all company information and protected data.
• Complete all required trainings mandated by the company and accrediting/licensing bodies.
• Perform other duties as assigned.

Oversees day-to-day operations of intake team members, including training, development, onboarding, staffing directions, and performance oversight.

• Supervisory experience in a behavioral healthcare setting preferred
• Experience with staff development and client intake processes preferred
• Minimum of Associate’s Degree, Master’s preferred.

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values:
INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.
COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence.
PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: (Use the "Apply for this Job" box below)..

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.