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IT Consultant HelpDesk/Support IT Support Technical Support

Senior Help Desk Transformation Consultant

Job in Newport News, Virginia, 23600, USA
Listing for: Endurance IT Services
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Consultant, HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A technology solutions provider in Newport News is seeking an IT Help Desk Manager Consultant to enhance client Help Desk operations. The consultant will assess existing processes, establish performance metrics, and improve service quality and user satisfaction. Candidates should have over 8 years of experience in IT Help Desks and strong mentoring skills. ITIL certification is preferred. This role focuses on transforming Help Desk environments within complex settings.
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Position Requirements
10+ Years work experience
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