AV Technician

Job Type

Full-time

• On‑site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco‑based conferencing systems and Microsoft Teams.
• Perform day‑to‑day VTC setup, scheduling, troubleshooting, maintenance, replacement and installation of equipment, in‑call VTC support, and training on VTC equipment.
• Work creatively around rooms that are "hard down" and rapidly resolve technical issues to minimize downtime of conference rooms.
• Build and maintain drivers, and update firmware for preventative maintenance of Cisco VTC systems and Windows‑based systems.
• Support customer requests, VTC meetings and sessions across ten different VTC rooms; provide equipment support for Cisco and Windows‑based systems.
• Leverage in‑depth knowledge of monitors, projectors, videoconferencing systems and Windows‑based systems.
• Manage site inventory and spares using a database.
• Complete Quarterly Preventative Maintenance projects and weekly status reports.
• Create and resolve break‑fix tickets by monitoring the client ticketing system.
• Extend support across both NIPR and SIPR communication mediums.
• Support all Microsoft Teams conferences on both SIPR and NIPR networks.
• Support all Skype for Business VTC conferencing; operational requirements are the same as Cisco and Polycom VTCs.

• Required:
  
  Secret Security Clearance
• CTS Certification (must be obtained within 6 months of hire)
• Security+ CE Certification (IAT Level II)
• 2+ years audio/visual experience desired
• Complete knowledge of intermediate level Microsoft Teams functionality, including hardware peripheral device implementation and troubleshooting (microphones and camera devices/drivers)
• Understanding of integrated AV signal paths (scalers, switchers, DAs, extenders) for high‑level troubleshooting
• Excellent customer service and written/verbal communication skills
• Knowledge of Microsoft Office suite (Outlook, Excel, Word) and Windows