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IT Technician

Job in Newport News, Virginia, 23600, USA
Listing for: iQuasar, LLC
Full Time position
Listed on 2026-08-02
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 42000 - 66000 USD Yearly USD 42000.00 66000.00 YEAR
Job Description & How to Apply Below

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development

iQuasar, LLC is looking to fill the IT Technician position in Fort Eustis, VA. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.

  • Position: IT Technician
  • Location: Fort Eustis, VA
  • Clearance: Secret
Job Description
  • Handle calls from a wide array of individuals, from students to VIPs.
  • Answer, validate, and triage incoming phone-in Incidents and Requests.
  • Process, validate, and triage email-submitted Incidents and Requests.
  • Review and validate ticket information.
  • Routing and escalating tickets to appropriate support teams.

    Identifying and performing First Contact Resolution tickets.
  • Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
  • Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
  • Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
  • Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices
Qualifications
  • Security+ CE Certification (IAT Level II)
  • Active Secret Clearance
Employee Benefits:
  • Great Benefits:
    Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
  • Tuition assistance for continuing or career-related education.
  • Our cultural focus is on people and results - not bureaucracy.
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success.
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed.
  • You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
  • Casual workplace
  • Open-door policy with all management
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