IT Technician

Newport News, United States | Posted on 07/23/2026

Department: Head Start Program 90% / CSBG Operations 10%

Reports To: Program Operations Team Leader (primary) IT Operations Manager (secondary)

FLSA Status: Non-Exempt

Work Locations: Portsmouth, VA and surrounding Peninsula and Southside agency locations

TheIT Technician ensures the reliability, performance, and security of the organization’s technology environment. This role aids with the daily IT operations, supports infrastructure, and ensures that technology services alignwith operational needs.

• Manage sand maintains Microsoft Windows applications and systems, various android appsand iOS (Apple) integration.
• Manages the acquisition, installation and maintenance of the organization’s local areanetwork hardware/software.
• Managesnetwork operations to include: troubleshooting connectivity problems;installing & maintaining routers; assessing and reporting operationalstatus; performing backups and restores; etc.
• Ensurestechnology documents/certificates such as product registrations, SSLcertificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated andprocessed.
• Asneeded and appropriate but no less than annually, provides written technologypolicy guidance to managers, supervisors, staff and consumers/participants.
• Performs routine preventive maintenance on hardware and software.
• Analyzestechnology requirements and develops functional specifications.
• Conductscomparative analysis and competitive bidding when necessary.
• Assists staff in understanding and using technology; conducts regular staff technologypresentations and trainings.
• Present sand implements technological alternatives to streamline functions and improve productivity.
• Managestechnology inventory to include procurement and disposal.
• Ensures compliance with all software licensing agreements.
• Manage sand safeguards software media and associated licenses.
• Trackssoftware versions.
• Maintainscentralized software use log.
• Develops annual technology goals and detailed plans for goal accomplishment.
• Creates and maintains LAN/WAN maintenance logs.
• Responsible for the discovery, mitigation and documentation of information technology risks.
  
  Responsible for the completion ofmonthly risk management reports.
• Ensuresnetworks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendorspecifications.
• Ensuresfor the availability, continuity and security of data and information pertaining to the organization.
• Prepares,maintains and tests a technology disaster recovery plan.
• Develop sand maintains an excellent working relationship with other organizations,ensuring the organization is well received and presented professionally and positively.
• Respectsconfidentiality in discussing consumer/participant, staff, volunteer and organizational matters; also maintains confidentiality of organization,project, fiscal and personnel related information.
• Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions.
• Develop sand manages technology budget and monitors and approves relatedexpenditures.
• Reviews and approves cost pool expenditures.
• Prepares reports for workshops, seminars, conferences, meetings and trainings attendedpertinent to the efficient dispatch of duties; overnight travel occasionally required.
• Reportsto work regularly and on time.
• Abilityto travel to the Southside and the…