IT Technician Job Newport News area,Virginia USA,IT/Tech

Newport News, United States | Posted on 07/23/2026

Department: Head Start Program 90% / CSBG Operations 10%

Reports To: Program Operations Team Leader (primary) IT Operations Manager (secondary)

FLSA Status: Non-Exempt

Work Locations: Portsmouth, VA and surrounding Peninsula and Southside agency locations

FUNDING NOTICE:
The position will be reviewed by February 28, 2026, annually to determine funding availability inthe new fiscal year beginning July 1 st annually.

NOTE:

The IT Technician will be issued a mobile device tomanage day, evening, and weekend programming at various agency sites.

This position will also be responsible for attending early morning, evening, and weekend events as assigned. Schedule subject to change withsome early morning, evening, and weekend work as assigned by the supervisor.

SUMMARY

TheIT Technician ensures the reliability, performance, and security of the organization’s technology environment. This role aids with the daily IT operations, supports infrastructure, and ensures that technology services alignwith operational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage sand maintains Microsoft Windows applications and systems, various android appsand iOS (Apple) integration.
Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.
Manages network operations to include: troubleshooting connectivity problems;installing & maintaining routers; assessing and reporting operational status; performing backups and restores; etc.
Ensures technology documents/certificates such as product registrations, SSLcertificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
Asneeded and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.
Performs routine preventive maintenance on hardware and software.
Analyzes technology requirements and develops functional specifications.
Conducts comparative analysis and competitive bidding when necessary.
Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
Present sand implements technological alternatives to streamline functions and improve productivity.
Manages technology inventory to include procurement and disposal.
Ensures compliance with all software licensing agreements.
Manage sand safeguards software media and associated licenses.
Tracks software versions.
Maintains centralized software use log.
Develops annual technology goals and detailed plans for goal accomplishment.
Creates and maintains LAN/WAN maintenance logs.
Responsible for the discovery, mitigation and documentation of information technology risks.

Responsible for the completion ofmonthly risk management reports.
Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.
Ensures for the availability, continuity and security of data and information pertaining to the organization.
Prepares,maintains and tests a technology disaster recovery plan.
Develop sand maintains an excellent working relationship with other organizations,ensuring the organization is well received and presented professionally and positively.
Respects confidentiality in discussing consumer/participant, staff, volunteer and organizational matters; also maintains confidentiality of organization,project, fiscal and personnel related information.
Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows,…