AV Technician

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development

• Position: AV Technician
• Location: Fort Eustis, VA
• Position Type: Permanent position
• Travel: N/A

• On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, such as Cisco-based conferencing systems and DISA’s conference lines.
• Provision of day‑to‑day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in‑call VTC support, and training on VTC equipment.
• Troubleshooting and creatively working around rooms that are "hard down".
• Configuration support that includes building and maintaining drivers and updating existing firmware for preventative maintenance.
• Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems.
• Leveraging in‑depth knowledge of the functionality of monitors, projectors, and videoconferencing systems.
• Managing site inventory and spares with the use of a database.
• Managing and completing Quarterly Preventive Maintenance projects and weekly status reports.
• Creating and resolving break‑fix tickets by monitoring the client ticketing system.
• Escalating large break‑fix issues and workarounds to the VC Lead Technician.
• Engaging the VC Lead on‑site for large project deployments, floor renovations, and escalations.
• Support shall extend across both NIPR and SIPR communication mediums.
• Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTCs.

• Required – Secret Security Clearance
• CTS Certification (must be obtained within 6 months of hire)
• Required – Security+ CE Certification (IAT Level II)
• 2+ years audio/visual experience desired
• Complete knowledge of intermediate‑level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high‑level troubleshooting.
• Excellent customer service and written/verbal communication skills.
• Requires knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.