Endpoint Technician

Posting Details

Working Title Endpoint Technician 00432

Role Title Information Technology Specialist I

Position Number 00432

FLSA Non Exempt

Appointment Type Full Time

Type of Posting General Public

Is Sensitive Position? No

If Sensitive Position, please paste statement Designated Personnel Yes Responsible Employee

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

If Designated Personnel, please paste statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest No If Statement of Economic Interest, please paste statement Is this a restricted position subject to availability of funding? No If Restricted Position, please paste statement Departmental Objective

Our core mission is to support the computing infrastructure that underpins the University’s information systems. We aim to assist customers throughout the campus community in leveraging these systems to their fullest potential. This includes providing technical assistance and guidance and developing and implementing new solutions to improve system efficiency and effectiveness. Our team works closely with stakeholders across the University to ensure that our services align with the community’s needs and contribute to the institution’s overall success.

Purpose of the Position

To provide technical support services that maintain and support Christopher Newport University’s technology infrastructure, with a primary focus on endpoint computing. This position provides high quality technical and customer support to the CNU community across Windows, macOS, mobile devices, and associated peripherals.

The position works closely with Endpoint Administrators and other IT Services staff to support modern endpoint management, device provisioning, software deployment, configuration, security, and lifecycle processes. The position also develops and maintains technical documentation, standard operating procedures, and troubleshooting resources to support consistent and efficient service delivery.

Through direct customer support, proactive troubleshooting, process improvement, and collaboration with endpoint administrators, this position helps ensure University endpoint systems remain reliable, secure, efficiently managed, and responsive to the needs of the CNU community.

• Knowledge of Microsoft Windows and Apple macOS operating systems, including installation, configuration, maintenance, and troubleshooting.
• Knowledge of modern endpoint management concepts, including mobile device management, device provisioning, configuration profiles, application deployment, device compliance, and lifecycle management.
• Familiarity with endpoint management platforms such as Microsoft Intune and Jamf Pro.
• Familiarity with Microsoft 365 and Microsoft Entra authentication concepts, including Multi Factor Authentication, device registration, and common authentication troubleshooting.
• Familiarity with endpoint security concepts and security management tools such as Microsoft Defender for Endpoint.
• Knowledge of software and hardware installation, configuration, troubleshooting, and repair.
• Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, wired and wireless connectivity, and common network troubleshooting techniques.
• Familiarity with IT service management and ticketing systems.
• Excellent interpersonal and communication skills.
• Exceptional verbal and written customer service skills.
• Abili…