Director, Platform Adoption and Customer Satisfaction
Listed on 2026-09-24
-
IT/Tech
IT Consultant, IT Business Analyst, Change Management, Business Systems & Technology Analysis -
Business
Change Management, Business Systems & Technology Analysis
Who We Are:
Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members around the world and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.
WhoYou Are:
Versar is seeking a full-time Director, Platform Adoption and Customer Satisfaction for its Digital Innovations (DI) Operating Unit. This position reports to the DI Chief Geospatial/Technology Officer and serves as a key leadership role responsible for advancing customer adoption, validation, and sustained use of Versar’s platform as a service (PaaS) applications and digital solutions.
The Director, Platform Adoption and Customer Solutions will lead the processes, teams, and customer-facing activities required to transition DI applications from innovative capabilities into trusted, repeatable, and scalable operational solutions. The role will work closely with subject matter experts, software development teams, program managers, business development leads, and customers to define how current and future applications are introduced, tested, evaluated, validated, documented, supported, and matured over time.
This is an integral leadership position within DI. The Director will establish structured adoption strategies and customer engagement models that improve user readiness, strengthen customer confidence, capture meaningful feedback, measure application performance, and inform product roadmaps. Success in this role will ensure DI delivers practical, mission-aligned applications that are easy to adopt, well supported, continuously improved, and positioned for long-term customer value.
What You’ll Do:- Develop and implement PaaS adoption strategies that support DI’s diverse federal, defense, international, and commercial customers.
- Lead structured customer adoption planning from pilot use through operational implementation, including readiness assessments, onboarding approaches, communication plans, and sustainment models.
- Align adoption strategies with DI product roadmaps, customer mission requirements, contract objectives, and long-term business growth priorities.
- Establish repeatable processes for how DI applications are tested, evaluated, validated, and accepted with customers and end users.
- Coordinate with subject matter experts, software developers, project teams, and customer representatives to define use cases, success criteria, validation workflows, and user acceptance approaches.
- Ensure customer feedback is documented, prioritized, and translated into actionable product improvements and implementation decisions.
- Oversee the development and maintenance of user manuals, training materials, onboarding guides, standard operating procedures, release notes, and other customer enablement resources.
- Develop scalable training approaches for varied user communities, including executive stakeholders, program managers, technical users, analysts, field personnel, and customer administrators.
- Ensure training and documentation clearly communicate application value, user workflows, data expectations, limitations, and support pathways.
- Define and manage KPIs,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).