Business Systems Analyst - Enterprise Device Engineering

## Business Systems Analyst - Enterprise Device Engineering Apply:
Remote:
Full time:
Posted Today:
R-140943
** Job Posting:
** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
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** Senior Business Analyst – Enterprise Device Engineering
** We are seeking a highly collaborative and analytical Business Systems Analyst to join our Enterprise Device Engineering team. This role serves as a critical bridge between business partners, IT operations, security teams, and endpoint engineering resources. The ideal candidate will gather, analyze, and document functional and technical business requirements related to endpoint management, device lifecycle services, security and compliance initiatives, and software deployment.

They will convert complex business needs into clear functional requirements, user stories, process flows, and operational documentation. They will also find ways to streamline operations and improve the associate experience.

Location:

This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.
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* Duties and Responsibilities:

*** Partner with business customers, IT teams, and engineering resources to gather, analyze, document, and translate business requirements into technical requirements
* Work with Enterprise Device Engineering to evaluate, design, test, and implement solutions across endpoint management platforms, including Microsoft Intune, Windows, macOS, mobile devices, virtual desktops, and related technologies.
* Identify and apply opportunities to use AI and automation to enhance service delivery, improve user experience, increase service stability, and reduce manual effort across Enterprise Device Engineering.
* Support business and technical requirements for Ricoh enterprise printing services, including print management, device deployment, service processes, user experience, vendor coordination, and continuous service improvement.
* Define metrics and reporting requirements that provide insight into device health, compliance, software deployment, service performance, lifecycle status, virtual desktop experience, and other key operational indicators to support data-driven decisions.
* Create, manage, and maintain documentation, including business process maps, standard operating procedures, and customer training materials.  ##
** Qualifications and Requirements:
*** Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a similar area (or equivalent experience).
* 3–5 years of business analysis experience, ideally within a corporate IT infrastructure environment.
* Working understanding of enterprise IT services, including device management, software delivery, virtual environments, cloud services, and end-user technologies.
* Ability to understand technical concepts and work with engineering teams…