Community Manager

Overview

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry and seeks a Community Manager to join the team.

Role Overview

As the Community Manager, you will oversee the day-to-day operations of the community (financial, administrative, sales, marketing, and maintenance) and ensure company standards are achieved and excellent customer service is delivered. You will advocate for internal and external customers and represent the company in a professional and courteous manner.

• Regularly inspects the property to ensure company standards are met; establishes property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation; identifies areas for improvement and suggests actions to improve efficiency, productivity, and profitability.
• Gathers, analyzes, and interprets market and economic trends that may impact the property; implements marketing and leasing strategies to achieve occupancy and revenue goals; monitors traffic, budget guidelines, renewal information, and marketing data to provide up-to-date information as requested.
• Develops resident retention strategies; communicates with residents and responds to service issues in a timely manner; monitors resident satisfaction through in-person interactions or follow-up via call, text, or email.
• Manages and coordinates repairs and maintenance requests; verifies, inspects, and confirms status of vacant units; oversees preventative maintenance programs per BH guidelines.
• Partner with Regional Manager to create operating income/expense budgets reflecting owners’ objectives; ensure budgeting guidelines, purchase orders, and expense monitoring are followed; process payables and purchase orders timely; monitor vendor statements and balances.
• Review monthly income and expense reports; document revenues following lease obligations and accounts receivable policy; collect delinquent accounts per BH policy; prepare weekly/monthly property operation reports (petty cash, variance, leasing, renewal, financial).
• Hire, train, supervise, develop, and mentor property staff; conduct performance evaluations and corrective action as needed.
• Other duties as assigned.

• 3-5 years of property management experience for 300-500 units in one community.
• Ability to travel via car or plane on an average of 20% of the time.
• Advanced MS Office Word/Excel and computer skills.
• Strong written and verbal communication skills.
• Prior leadership experience required.
• High School or GED; some college preferred.
• Where required by law, must have state leasing license or ability to obtain the required license within the timeframe required by law.

Seniority Level: Experienced

Industry: Property Management

Employment Type:

Full-Time

Location:

Onsite

Work Schedule: Monday-Friday (schedule may vary).

Equal Employment Opportunity BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Salary Minimum: 75000

Salary Maximum: 80000