Field Service Engineer - RGC

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant
, are listed in the Global 100 Most Sustainable Companies
, and have been named one of Forbes’ World’s Best Employers 2025
.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

• To provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements.
• Provide a technical service for both installation and de-installation of Ricoh Graphic Communication products, ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations. Ensuring customers are kept up to date on the progress made.
• Responsible for the timely escalation of technical problems as specified within Service processes, to ensure the downtime of equipment is kept in a minimum.
• To maximise revenue by identifying additional business and professional service opportunities, whilst carrying out day-to-day duties. Ensuring these opportunities are reported through the correct channels.
• Responsible to supporting the management of business relationships with customers and end users in order to maximise customer satisfaction.
• Management and control of vehicle and account stock, to improve first time fix levels to customers, and to minimise stock losses.
• Out of hours and shift working will be required as the business need dictates including weekends and Public Holidays.

• Previous experience in a Field Technician role, preferably within the Production Print sector
• Excellent technical knowledge of the full range of RGC product range
• Excellent problem solving skills
• Proven fault finding technique
• Excellent knowledge of electrical/ mechanical engineering
• Skilled in the use of electronical diagnostic tools
• Good product knowledge
• Proven fault finding technique
• Ability to read and understand complex mechanical instructions
• IT literate
• Networking capabilities
• Excellent Interpersonal and customer handling skills
• Excellent knowledge of Company Service procedures

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

You become part of a global community built on openness, inclusion and genuine collaboration.

Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Purpose is part of how we work. You'll…