Operations & Brand Supervisor - Newport, KY

Operations & Brand Supervisor

Located at Newport on the Levee, Velocity Esports is a next-level entertainment destination offering arcade gaming, boutique bowling, esports, billiards and social games, dining, craft beverages, special events, and group experiences-all under one roof.

Whether guests are competing, celebrating, watching the big game, or simply spending a night out with friends and family, our goal is simple:
Next Level Gaming. Next Level Fun.

The Operations & Brand Supervisor is a hands-on, hourly leadership position responsible for supporting daily venue operations while also helping bring the Velocity brand to life through social media, content creation, promotions, and local marketing.

Reporting to the General Manager, this position serves as a shift leader and works directly with hourly team members to deliver an exceptional guest experience. The Supervisor will also work closely with the General Manager and Owner to execute social media and marketing deliverables.

This is a great role for someone who enjoys being on the floor, interacting with guests and employees, and capturing the energy of the venue through photos, videos, and social content.

• Serve as a leader on duty and help manage daily shifts and venue operations.
• Provide direction, coaching, and support to hourly team members throughout the shift.
• Deliver excellent guest service and assist with resolving guest concerns.
• Ensure service, food and beverage quality, facility presentation, and entertainment experiences meet company standards.
• Help maintain a safe, clean, organized, and inviting venue.
• Support employee training and development.
• Assist with parties, group events, promotions, and special events.
• Assist with opening and closing procedures, cash handling, and other shift responsibilities.
• Support ordering, receiving, inventory counts, and product organization as assigned.
• Assist with arcade game payouts, prize inventory, and merchandising standards.
• Complete assigned daily, weekly, and monthly operational reporting.
• Communicate operational issues, guest feedback, maintenance needs, and other concerns to management.
• Help ensure company policies, procedures, and operating standards are followed during assigned shifts.

• Oversee the day-to-day organization, stocking, merchandising, and presentation of the Next Level Prize Store and retail displays.
• Monitor inventory levels, maintain appropriate par levels, complete physical counts, and research inventory discrepancies.
• Prepare merchandise and prize orders based on inventory needs, product movement, upcoming promotions, and business trends.
• Receive and verify shipments, organize back stock, replenish merchandise, and maintain accurate pricing and product information.
• Create and refresh engaging merchandise displays, including product placement, signage, seasonal items, and promotional features.
• Monitor product performance, arcade payouts, and redemption trends while helping minimize shrink, damage, overstock, and out-of-stock merchandise.
• Identify new and trending merchandise opportunities and coach team members on Prize Store procedures, merchandising standards, and guest service.

• Assist with the venue's day-to-day social media presence and content calendar.
• Capture high-quality photos and short-form videos featuring our attractions, food and beverages, events, promotions, team members, and guest experiences.
• Create engaging content for platforms such as Instagram, Facebook, and Tik Tok.
• Identify relevant trending videos, sounds, formats, and social media opportunities that fit the Velocity brand.
• Film and edit Reels, short-form videos, stories, and other social content.
• Create or assist with basic promotional graphics and digital marketing materials.
• Capture content during busy periods, special events, holidays, sports programming, promotions, and other timely opportunities.
• Work directly with the General Manager and Owner on assigned content, promotions, campaigns, and marketing deliverables.
• Complete miscellaneous marketing projects such as signage, website updates, promotional materials,…