Retail Host - Part Time

Responsibilities

• Responsible for proper cash handling and maintaining PCI (Payment Card Industry) compliance.
• Always maintain appropriate guest and team member relations, ensuring guest and team satisfaction.
• Always maintain a positive attitude and appearance.
• Approach guests in a friendly manner to help and provide information regarding Newport Aquarium.
• Always keep safety as a number one priority while working at Newport Aquarium.
• Work with other team members/departments of Newport Aquarium to ensure effective communication.
• Must be self‑motivated to work independently as well as disciplined and reliable.
• Demonstrates strong customer service and interpersonal skills.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions to properly notify and inform guests.
• Perform other related duties or projects as assigned by the Merchandise management team (e.g., stock replenishment).
• Perform, adhere to, and implement all Herschend Enterprises’ Core Values, Guest Service Standards, Policies and Procedures, and Safety Protocols.

• Prior cash handling and point‑of‑sale experience is a plus.
• Strong public speaking skills and proficiency in reading, writing and speaking English (knowledge of other languages is a plus).
• Ability to think clearly, react quickly and remain calm during changes and/or emergency situations.
• Previous guest service or retail experience preferred.
• Ability to work a flexible schedule, which may include evenings, weekends and holidays.

• Successful completion of a pre‑employment background check.
• Ability to remain stationary for long periods, ascend/descend floors, bend and stoop.
• No history of allergies related to animals or plants that might interfere with ability to work.
• Physical strength, including ability to lift, push, pull up to 25 pounds.

• Profit sharing and 401(k) plan with company match.
• Free entrance for you and your dependents, extending to most Herschend Enterprises properties.
• Earn 1 general admission complimentary ticket per pay period that you can give to anyone.
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
• Discounted tickets and annual passes for friends and family.
• Training and development opportunities.

You can expect to work on projects that have never been done before – ideas that are unproven and concepts that make people smile. You can expect to have fun and be treated with respect from the moment you start to the very end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people, all while providing the BEST GUEST EXPERIENCE IN THE NATION!

You can expect to work hard and make a difference in our world by helping to bring families closer together.

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Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.