Newport Aquarium's Sweet Dreams Candy Co. Team Lead - Year Round

Newport Aquarium's Sweet Dreams Candy Co. Team Lead - Full Time Year Round

Job Category :
Merchandise

Requisition Number : NEWPO
010994

• Posted :
  September 23, 2026
• Full-Time
• On-site
• Rate : $16 USD per hour

Showing 1 location

Newport, KY 41071, USA

MAJOR

DUTIES AND RESPONSIBILITIES:

• Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 1 to 4 people (depending on the season). Responsible for the supervision of the candy store’s processes and its hosts.
• Help Food and Beverage Management Team develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all candy store hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate record keeping involving employees, including Newport Aquarium awards and recognitions.
• Handle comments, concerns and suggestions from employees and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Ability and willingness to cross train in other Food and Beverage areas.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• On a daily basis ensure that:
  • Responsible for maintaining store cleanliness in accordance with food safety guidelines.
  • Participate in the basic functions of the candy store including, providing professional and courteous customer service, preparing fudge and cotton candy, etc.
  • Maintain store displays and ensure proper pricing, inventory and ensuring items are in stock.
  • Assisting the guests of Newport Aquarium with questions or comments regarding the candy store and completing transactions.
  • Opening and closing procedures are appropriately implemented.
  • Maintaining proper break schedule for team members as prescribed in our employee handbook.
  • Perform other related duties or tasks as assigned by the Food and Beverage Management Team.

QUALIFICATIONS:

• Must be at least 18 years of age.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Prior point of sale experience is a plus.
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Previous lead experience preferred. Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which will include evenings and/or weekends and holidays.
• Serv Safe Certification or Food Service Manager Certification a plus.

PHYSICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods of time, transition between floors, bend and stoop.
• Physical strength, including the ability to lift up to 25 pounds.

WHAT YOU’LL GET:

• Comprehensive medical, dental, and vison insurances
• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You…