Night Auditor

Join Our Team at Homewood Suites Newport, Kentucky!

The Newly Opened Homewood Suites Newport, KY and Cincinnati, OH is seeking a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent. Located in the heart of Newport, our flagship Homewood Suites by Hilton offers a vibrant work environment with upscale amenities that set us apart. Our hotel features a stunning rooftop bar with breathtaking views of the Cincinnati skyline, a plaza-level restaurant and bar, and exclusive access to the Ovation community.

As part of our team, you’ll be at the forefront of delivering exceptional service in a dynamic setting that includes a fitness center, on‑site laundry facilities, and more. If you are passionate about hospitality and want to be part of a team that values your contributions, join our team at Homewood Suites Newport Cincinnati.

Located in the heart of Newport, our flagship Homewood Suites by Hilton offers a vibrant work environment with upscale amenities that set us apart. Our hotel features a stunning rooftop bar with breathtaking views of the Cincinnati skyline, a plaza‑level restaurant and bar, and exclusive access to the Ovation community. As part of our team, you’ll be at the forefront of delivering exceptional service in a dynamic setting that includes a fitness center, on‑site laundry facilities, and more.

If you are passionate about hospitality and want to be part of a team that values your contributions, join our team at Homewood Suites Newport Cincinnati.

Working as a Full‑Time, Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The role allows you to deliver exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, building strong communication and problem‑solving skills.

• Medical, Dental, and Vision
• 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Vacation, Personal Days, and Holiday Pay
• Hotel, food, and beverage savings for personal travel
• Online training courses
• Employee Assistance Program, jury duty leave, bereavement leave, and more

• Guest Check‑In and Check‑Out:
  Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer‑facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on…