Help Desk Student Employment

Position Information

Working Title:

Help Desk Student Employment

Department: IT - Infrastructure and Operations

Type of Work:
Study Institutional, Federal

Location:

AC - Kenneth R. Lucas Administrative Center

Work Schedule:

Varies weekdays, weekends and/or evening hours as needed.

Hours:

Up to 25 hours per week during the Spring and Fall semester, up to 35 hours during the Summer semester.

Student Assistant to provide technical assistance to students, faculty and staff during various hours.

Applicants should have detailed familiarity with basic personal computing software and hardware. This will include hardware and software maintenance and preventive maintenance.

Knowledge of setups and installations of software and email services on smart phones and tablets preferred. Courtesy and customer service skills are imperative.

This position will require the ability to work independently and with a high degree of accountability; must be diligent, responsible, and on time.

Technology hardware inventory tracking is an important component of the position. Familiarity with laser printers is preferred, including changing toner cartridges, printer setup, etc.

Applicants will be required to assist and document their interactions with Faculty, Staff and Students through multiple methods including face to face, by telephone, chat or email.

• Courtesy and customer service skills are critical.
• Must be able to listen actively with good written and oral skills.
• Ability to communicate effectively; both verbally and in written format.
• Capable of working independently, and accepting responsibility.
• Must be diligent, responsible, and on time. Attention to detail is required.
• Experience working with students and educators.
• Ability to learn, apply, and retain knowledge quickly on a broad range of hardware and software is critical.

• Maintaining a positive attitude about the use of technologies and avoiding frustrations is required.
• Advanced computer skills and knowledge of software including Microsoft Office required.
• Experience with specialized software like the Adobe suite preferred.
• Experience troubleshooting computer problems preferred.
• Experience with troubleshooting network connectivity issues preferred.
• Customer service experience preferred.

Any candidate who is offered this position will be required to go through a pre‑employment criminal background check as mandated by state law.

Minimum Education:

High School Diploma

Pay Rate: $11.50/hr

Requisition Number:

Job Open Date: 02/19/2026

Job Close Date: 03/20/2026

Quick Link: (Use the "Apply for this Job" box below)./15476