More jobs:
WFM Analyst & Resource Desk
Job in
Newport, Campbell County, Kentucky, 41072, USA
Listed on 2026-08-30
Listing for:
ADT Security Services
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
ADT Security Services is seeking a Resource Desk Coordinator to monitor service levels and coordinate contingency plans that improve call center performance. The role involves real-time queue monitoring, staff scheduling adjustments, and escalation handling to maintain Abandonment Rate and service levels.
The ideal candidate has 5+ years in call center environments with workforce management experience, strong analytics, and proficiency in WFM tools.
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